Terms & Conditions

1. Acceptance of Terms

By accessing, installing, registering for, or using HRConnect, you agree to comply with these Terms & Conditions and all applicable laws and regulations.

If you do not agree with these Terms, you must immediately discontinue use of the Services.

2. Description of Services

HRConnect is an enterprise cloud platform designed for modern Human Resource Management (HRM), workforce intelligence, and executive organizational governance. The platform includes:

• Employee Directory & Profile Lifecycle Management
• Multi-tier Organization Structures (Business Units, Divisions, Departments, Teams, Positions)
• Onboarding & Offboarding Task Automation
• Attendance Tracking & Leave Management
• Statutory Payroll Processing, Salary Component Modeling, and Bank & Tax Exports
• Employee Transfers & Mobility Workflows
• AI-powered Workforce Analytics & Predictive Attrition Modeling
• Headcount Planning & Budget Scenario Simulation
• Performance Cycles, Succession, and Talent Management
• Multi-entity Consolidation & Merger/Acquisition Integration Tools
• Role-Based Access Control (RBAC) & Enterprise Security Protocols
• APIs, Integrations, and Custom Report Generators

SharpGurus reserves the right to add, modify, suspend, or discontinue Services or features at any time.

3. User Accounts and Security

You and your authorized personnel are responsible for:

• Maintaining the confidentiality of your login credentials and multi-factor authentication tokens.
• Providing accurate organizational and employee registration details.
• Promptly updating institution and account information when changes occur.
• Restricting unauthorized access to your account and managed tenant workspace.
• Promptly notifying SharpGurus of any suspected unauthorized access or data compromise.

Organizations remain responsible for all activities and data operations occurring under their tenant accounts.

4. Acceptable Use

You agree not to:

• Use the Services for any illegal or unauthorized purpose.
• Violate employment, labor, or privacy regulations applicable to your jurisdiction.
• Upload malware, malicious code, or compromised documents into employee records or repositories.
• Attempt unauthorized access to other tenants' data or system infrastructure.
• Reverse engineer, decompile, or disassemble any part of the HRConnect platform.
• Circumvent security measures or licensing limits.
• Submit fraudulent, deceptive, or misleading payroll, tax, or employee information.
• Interfere with platform operations or stress test systems without prior written consent.
• Infringe the intellectual property rights of SharpGurus, ecorprx.com, or any third party.

SharpGurus reserves the right to suspend or terminate accounts that violate these Terms.

5. HR Operations and Regulatory Compliance

HRConnect provides tools and templates to manage workforce operations, payroll, and compliance, but does not replace legal, accounting, tax, or labor advisory services.

Customers are solely responsible for verifying compliance with all applicable:

• Statutory labor laws, wage rules, and employee benefits requirements.
• Tax withholding, filing, and reporting regulations (e.g. IRS, Income Tax Dept of India, EPF, ESI, TDS).
• Workplace safety, non-discrimination, and equal employment opportunity regulations.
• Data privacy laws (GDPR, DPDP Act, CCPA/CPRA, and relevant data sovereignty frameworks).
• Internal company policies, union agreements, and employment contracts.

6. Artificial Intelligence and Decision Support

HRConnect utilizes Artificial Intelligence (AI), Machine Learning (ML), and predictive analytical models to generate workforce insights, including:

• Predictive attrition risk scoring and employee flight risk indicators.
• Sentiment trend tracking and department engagement analysis.
• Headcount scenario modeling and hiring velocity forecasts.
• Recommended retention and compensation alignment actions.

All AI-generated recommendations and risk ratings are advisory only. Organizations must independently evaluate recommendations before making employment, promotion, compensation, disciplinary, or termination decisions. SharpGurus does not guarantee specific retention rates, turnover reductions, or organizational outcomes.

7. Data Accuracy and Platform Data

HRConnect operates on data entered, uploaded, or integrated by customers and their authorized users. While reasonable measures are in place to ensure high platform accuracy, SharpGurus does not verify the authenticity or accuracy of customer-provided employee records, payroll numbers, or document uploads.

8. Third-Party Services and Integrations

The Services may integrate with third-party providers including cloud hosting partners, Single Sign-On (SSO) identity providers (e.g. Google, Microsoft, Okta), payment gateways, background check services, and banking institutions. SharpGurus is not responsible for the availability, performance, or policies of external third-party services.

9. Intellectual Property

HRConnect™, including all software, source code, object code, APIs, databases, artificial intelligence models, documentation, reports, workflows, graphics, trademarks, logos, designs, user interfaces, and related intellectual property, is owned exclusively by SharpGurus, Inc. or its licensors.

No ownership rights are transferred to users. Users receive only a limited, non-exclusive, non-transferable, revocable license to use the Services in accordance with these Terms and their subscription plan.

SharpGurus Software Solutions India Private Limited is the authorized distributor, implementation, consulting, customization, training, and support organization for HRConnect in India and designated global territories.

10. Subscription, Licensing and Payments

Where applicable:

• Subscription fees and user license quotas shall be paid according to the applicable Order Form or Enterprise Agreement.
• Licenses are assigned on a per-user or per-institution basis and are non-transferable outside the organization.
• Fees are non-refundable unless required by applicable law or stated in an executed Master Services Agreement (MSA).
• Failure to pay may result in suspension or restricted read-only mode for tenant workspaces.

11. Privacy and Data Protection

Use of the Services is also governed by our Privacy Policy. Organizations acknowledge that they act as data controllers for employee records, and SharpGurus acts as a data processor providing secure storage, processing, transmission, and analytics solely for delivering the Services.

12. Availability & Service Levels

SharpGurus strives to maintain high service availability (99.9% uptime target) but does not guarantee uninterrupted access. Scheduled maintenance and updates will be communicated in advance whenever feasible.

13. Limitation of Liability

To the maximum extent permitted by law, SharpGurus shall not be liable for any indirect, incidental, consequential, punitive, special, or exemplary damages, including loss of business profits, data corruption, legal penalties resulting from customer miscalculations, or business interruption.

SharpGurus' total aggregate liability shall not exceed the subscription fees paid by the customer during the twelve (12) months preceding the event giving rise to the claim.

14. Governing Law & Dispute Resolution

These Terms shall be governed by the laws of India, with jurisdiction in Hyderabad, Telangana, India, unless an enterprise agreement executed directly with SharpGurus, Inc. designates Delaware / Texas, USA law and jurisdiction.